Privacy Policy - Junglethebungle.com

Introduction

We value the privacy of our users, and we especially want to protect children’s personal data. In this Privacy Statement we will explain in detail what information we collect from our users, for what purpose and what protective measures we take to ensure a fair and lawful data processing. For example, when your children play games via Jungle the Bungle, no one else needs to know which games they play and what their outcomes are. We will elaborate when we may share data with other companies and tell you how you stay in charge of your personal data.

The privacy of our users is very important to us. The protection of children's data plays a central role in this. In the Privacy Statement below, we explain exactly what information we collect from our users, why we do so, and how carefully we handle it. If your child plays games via Jungle the Bungle, for example, no one else needs to know which games they are and what the results are. We explain when we may share data with other companies and tell you how to retain ownership of your data.

Please read the entire Privacy Statement thoroughly. If you have any questions, feel free to contact us through the contact form on our website.

This Privacy Statement covers the following topics:

Who is Jungle the Bungle?
Jungle the Bungle membership
Parent account and Child account
Contacting Jungle the Bungle
Offers and newsletters, reporting and service messages
Advertising
Automatically generated information
Cookies
Research and Analysis
How Long Do We Retain Your Data?
When do we share your data?
Protection of Your Data
What are your rights?
Children
Changes to this Privacy Statement
Questions

Who is Jungle the Bungle

Jungle the Bungle helps children learn new languages through playful methods, partly offline with multilingual children's books but mostly online by means of our app. The Jungle the Bungle app consists of various games that assist children in learning new words. Fun is priority at Jungle the Bungle!

We welcome inquiries. Please contact us via our website.

Jungle the Bungle membership

When you, as a parent, sign up for a membership with Jungle the Bungle, you need to create a personal account for yourself (the Parent Account) and for your child (the Child Account). For each child you register, we create a separate personal Child Account.

Parent account and Child account

To create the Parent Account, you need to provide the following personal information:

First name and surname
Email address
Password

To create the Child Account, you need to provide the following personal information:

Child's first name
Age of child
Gender
Basic language
Target language
Financial data

When you subscribe for a membership, we process your financial data as well. At Jungle the Bungle, the membership subscription is handled through the Apple or Google Play store, secured and online. Please refer to the privacy terms of the Apple Store and the Play Store for more information.

We use financial data only to process payments, which is necessary for the execution of the agreement between Jungle the Bungle and you as a parent. Without this data, we cannot process payments or establish a subscription.

Parent account and Child account

Parent account

In your Parent Account, you can keep track of your child's progress. In addition to the mandatory personal data from Chapter 2, you can optionally provide the following personal data in your Parent Account:

Username
Address
City
Phone number

You can always modify the information you provide. If you provided your address when subscribing to the membership, this information is automatically available in your Parent Account.

Children's account

Through the Parent Account, you can create a Child Account for each individual child. The Parent Account has full access to the Child Account. When your child plays Jungle the Bungle on their Child Account, they do not have access to the Parent Account.

Within the Parent Account, you can create a maximum of three Child Accounts. For each Child Account, you can enter the child's first name and birthdate. The birthdate is necessary to determine an entry-level for the child. Additionally, you can specify the native or base language and target language. Are settings are in the base language and also instructions are given in the base language . All games are in the target language, the language your child wants to learn. The use of the aforementioned personal data is necessary for the execution of the agreement between Jungle the Bungle and you as a parent.

Optional information

In addition to the child's first name (or nickname) and birthdate, you or your child can provide the following optional personal information in the Child Account. You can always modify the information you provide.

Gender: We like to know your child's gender to address them appropriately.

Email address: If your child provides his or her email address, we send the new password to that address. We do not use the email address for any other purpose.

We use this personal data to tailor and personalize Jungle the Bungle to your child as much as possible. We process this personal data based on the legitimate interest of making our service as easy, suitable, and useful as possible for you and your child.

Playing Jungle the Bungle

When your child plays with Jungle the Bungle, we keep track of the following:

Games played
Minutes played by your child
Number of questions answered correctly or incorrectly by your child
The language level and progress of the child is determined through an algorithm. Multiple correct answers lead to an increase in level, while multiple incorrect answers lead to a decrease.

We also use this data in the Parent Account, allowing you, as a parent, to have an overview of your child's use of Jungle the Bungle. The use of this data is necessary for the execution of the agreement between Jungle the Bungle and you as a parent. Without this information, we cannot provide insight into your child's results.

Contacting Jungle the Bungle

We use the personal data collected for customer service to respond to the question and/ or handle the complaint. This processing of your data is necessary for the legitimate interests of Jungle the Bungle or necessary for the provision of services under the contract. Our legitimate interest consists of efficiently serving you as a user and optimizing the customer service of Jungle the Bungle. The complaint may also relate to the content of the agreement. The provided information is necessary to assess and handle the complaint. The provided information is also stored in our systems and used to analyze, optimize, and improve Jungle the Bungle (see also Chapter 9 Research and Analysis).

We use the data we collect in this way for answering the query and handling the complaint. This processing of your data is necessary for the representation of the legitimate interests of Jungle the Bungle or necessary to execute the contract with you. This is because it is in the interest of efficiently serving you as a user and optimising Jungle the Bungle's customer service. The complaint may also concern the content of the agreement. The information provided is also stored in our systems and used to analyse, optimise and improve Jungle the Bungle (see also Chapter 9 Research and Analysis).

Customer experience

Furthermore, Jungle the Bungle occasionally offers the opportunity to participate in satisfaction surveys and evaluations. In such cases, we may ask you to share your contact details so you can take part in these surveys. We appreciate knowing how we can improve our service to you. Your responses may also be used for personalized content. The processing of your data in the context of these surveys is based on our legitimate interest in optimizing our services and adapting them to the users' preferences.

Offers and newsletters, reporting, and service messages

Offers and newsletters

We also use your personal data to send (commercial) messages with offers or promotions and news about new games, exciting collaborations, tips, and tricks. We aim to tailor the content of the newsletter, the website, and our other communication channels toyour language preferences and gaming interests.

To personalize these messages, we may use your name, gender, and your child's name.

To ensure that the promotions and offers are relevant, we may use usage data , such as the last time your child played Jungle the Bungle and which games your child has played.

You can unsubscribe from these messages when registering for the Parent Account, and, of course, all our commercial messages contain an unsubscribe link. We process this data because we establish a customer relationship with you as a parent. In this situation, we are allowed to send you messages as a customer to inform you as accurately as possible about our services.

Reports

Jungle the Bungle provides reports to give you insight into the use of Jungle the Bungle by your child and your child's results. For this, Jungle the Bungle uses play information, such as which games your child has played and how many words your child has learned. You can also see how long your child has practiced a word category or theme and when your child last played Jungle the Bungle. The information is made available in the app and via email.

We process this information based on our legitimate interests to periodically provide parents with insight into the use of Jungle the Bungle by your child.

Service messages

We also keep you informed about the development of our service. For example, when there is an expansion or an update, Jungle the Bungle will notify you by email. For these service messages and messages confirming a purchase, it is not possible to unsubscribe. The use of your email address for these messages is necessary to inform you about the content of our service (and thus the agreement with you). This includes reports, updates and upgrades, requests for reviews, etc.

Email tracking

In our email messages, we use technologies to measure interactions with the messages (e.g., opening the email or clicking on a link). We do this by using so-called pixels embedded in the messages. Through the pixels, we can read the following data: the name and email address of the recipient, confirmation that the recipient has received and opened the email, whether and which links were clicked upon, the recipient's IP address, and the recipient's browser and operating system. This way, we can optimize and further develop the content of our emails. We use the data in aggregated form and only for general statistical evaluations. The data is not combined with your other data in a profile.

The processing of this personal data is necessary to pursue our legitimate interests, namely to analyse the reach and relevance of our messages.

Advertising

If you haven't objected to this use, Jungle the Bungle shares your email address with Facebook, LinkedIn, and Google to display relevant advertisements from Jungle the Bungle to you. These advertising networks compare the email addresses we provide with existing Facebook, LinkedIn, and Google profiles. If you have an account with Google, LinkedIn, and/or Facebook, you will then see advertisements there for similar products and/or services from Jungle the Bungle. Naturally, we never share more data than described here and never data about your child.

On the website, you can opt-out of this processing through the cookie settings.

Currently, we do not engage in marketing tracking via the app. We only share data with Google. The data is stored in GA4 for 14 months, but this does not include information that can be linked to an individual. You can object to the provision of relevant advertisements in your Parent Account.

Automatically generated information

To ensure the optimal functioning of Jungle the Bungle (for example, to display pages correctly and secure the website and app), we require certain information. Therefore, we automatically collect generated information about your browsing behavior while using Jungle the Bungle. This information includes a part of the IP address (with the last 3 digits anonymized to prevent traceability), the type of browser (the computer program used to view internet pages), the computer system you are using, the pages you visit, and we place cookies.

We use this information, among other things, to tailor our services as closely as possible to your preferences and to resolve technical problems and security issues.

For instance, we use the IP address, account number, and pages/cookies to investigate any unusual situations or to thwart hacking attempts. If we detect a sudden increase in the use of a particular account on multiple configurations, we can take corrective actions.

The browser data and computer system information help us understand how many people are using a particular configuration, allowing us to adjust the platform accordingly. Additionally, this information assists in troubleshooting, as we can precisely identify situations where issues have arisen.

The processing of this information is necessary for the legitimate interests of Jungle the Bungle, specifically the interest in securing the platforms and providing them as user-friendly as possible.

We also use this information to compile statistical data. For more details, refer to Chapter 9 (Research and Analysis). If the automatically generated information is collected using cookies, Chapter 8 (Cookies) also applies.

Cookies

Jungle the Bungle uses cookies on the site and in app. In addition to the provisions in the Privacy Statement, the provisions in the Cookie Statement of Jungle the Bungle apply. The Cookie Statement specifies which cookies are used and their purposes. The Cookie Statement can be read here.

Research and analysis

Jungle the Bungle aims to provide services of the highest quality. We continuously analyse, maintain, secure, and optimize our platform to make necessary adjustments when needed.

For this purpose we may use the following data:

The number of children you have registered;
The number of games played;
Amount of time spent per game;
Which games are played and the results or outcomes of the games;
Which games are played and what the results are;
The pages visited on the Jungle the Bungle website or app.

We do this based on our legitimate interest in research, specifically to improve the quality of our platform and services. Only designated employees of Jungle the Bungle and the app builders, Hulan, have access to your data for this purpose. The research results are always aggregated, meaning the data in the research results cannot be personally traced back to you or your child. We use pseudonymize and, where possible, anonymize data for this purpose.

How Long Do We Retain Your Data?

We retain your personal data for 14 months, as long as necessary for the purposes mentioned above or to comply with legal (retention) obligations. The retention period depends on the nature of the data and the purposes for which Jungle the Bungle processes this data. We have detailed the retention periods per category in an internal retention policy and summarize it below.

We keep your personal data as long as we have an agreement with you.

After termination of the contract, we keep the Parent Account and Child Account for an additional 1 year to allow reactivation of the membership without losing account data. After 1 year, we delete the Parent Account and Child Account, including data about the games played by your child, date, playtime, practice results, and reports.

We keep your name, email address, and your child's age for up to 5 years after the agreement's termination. We retain this data (based on our legitimate interest) to send commercial messages and also to know when to stop doing so, for example, when your child is no longer in elementary school. You can always unsubscribe from our messages or request us to delete your data.

We keep the agreement between you and Jungle the Bungle for a minimum of 5 years after the agreement's termination.

Financial data related to the agreement, such as invoices, proof of payments, payment methods, and account numbers, is retained for a minimum of 7 years to comply with fiscal legislation.

Complaints we receive are kept for up to 3 years after the complaint's receipt.

When do we share your data?

We share your personal data with third parties in certain cases. We do this only when this is necessary for our services and the purposes described in this Privacy Statement.

Suppliers: To execute the agreement with you, we may share your data with our suppliers processing your data on our behalf. Your data is used solely for the purpose of performing that task. An example is the hosting of the database of Jungle the Bungle. Jungle the Bungle has entered into data processing agreements with these parties, outlining the security measures they must take to protect your data.

External Service Providers: We may share your data with service providers with whom we collaborate and who qualify as independent 'data controllers.' These may include financial service providers, legal advisors, consultants, and auditors. We always assess in advance which personal data is necessary to provide to these service providers and make additional agreements about the distribution of responsibilities for your data if needed.

Legal Obligation: We may provide your data to third parties:

To comply with legal obligations, such as court orders;
If we are required to do so, for example in the event of a dispute or unlawful use of your Account;
If necessary to cooperate with authorities such as the police or tax authorities;
If necessary for us to protect our rights, such as when enforcing our Terms and Conditions.

Business Transactions: We may provide your personal data when this is necessary for a merger, (partial) sale, or (partial) transfer of our assets. We will always inform you in a timely manner if a business transaction occurs involving your personal data.

Consent: In other cases we only provide data to third parties if we have specifically requested your consent.

Protection of Your Data

We prioritize the security of your data and have implemented appropriate technical and organizational measures to protect it against loss or unlawful processing. We secure our systems according to current standards for information security and have coordinated this with our partners.

We emphasize storing your data as much as possible within the European Economic Area ("EEA"). If your data is stored outside the EEA, we ensure compliance with privacy legislation and guarantee the required level of protection. For example, we have signed the EU Model Clauses with these parties or based the transfer on an adequacy decision.

What are your rights?

Response

Our response to your request We aim to respond to your request as quickly as possible, within one month at the latest. There might be instances where we need more time, but it will never exceed an additional two months. We will always inform you promptly if additional time is required.

You can submit a request to us via info@junglethebungle.com. Please make sure to provide the email address associated with your account to ensure that the requested information truly belongs to you.

If we struggle to determine the nature of your request, we may ask you to specify certain things. If we are uncertain about the origin of the request, we may request additional information or identification.

There is a possibility that we may reject your request, for example, if we are not legally allowed or able to fulfil it. We will inform you of any rejection and the reason thereof.

In addition to the listed rights below, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). However, we hope this won't be necessary!

Right of Access:

You have the right to request information about whether or not we process your personal data. If so, we will provide you with a copy of your personal data.

Right of Rectification:

You have the right to request the correction of inaccurate data concerning you. If possible, you also have the right to provide additional personal data to complete your account. You can make these changes directly in the Parent or Child account.

You can also make these changes yourself directly in the Parent Account or Child Account.

Right to be Forgotten:

You have the right to request the deletion of your personal data. If your request is granted, we will delete the relevant personal data.

Right to Restriction:

You have the right to request a restriction on the processing of your personal data. This means that if we agree to your request for restriction, we will not process your personal data further during the restriction period—unless permitted by law.

Right to Object:

You have the right to object to the processing of your personal data, for example, if we process your personal data based on legitimate interests. If you object, we will balance your privacy interests against our business interests. If your interest outweighs ours, we will not process your personal data further.

This right does not apply if your personal data is used for direct marketing. In that case, we will no longer process your personal data for that purpose. You can object to the processing of your data for direct marketing purposes by sending an email to info@junglethebungle.com.

Right to Data Portability:

You have the right to request data portability. We will provide you with the data covered by this right in a structured, commonly used, and machine-readable format so that you can transfer it to a third party.

Right to Withdraw Consent:

If you have given consent for the processing of your personal data, you can withdraw that consent at any time. Afterward, we will no longer process your personal data for the purposes to which the consent relates. The withdrawal of consent does not affect the lawfulness of processing before you withdrew your consent.

Children

The agreement for the provision of services is established between Jungle the Bungle and the parent. We distinguish between parents and children in the processing of personal data, ensuring that your child can always use Jungle the Bungle safely and undisturbed. For example, we will never directly approach children for commercial activities.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time. When we do so, we will post the updated version online. In case of changes that impact your privacy, we will actively inform you about them. The latest version of the Privacy Statement is dated 31 January 2024.

Questions

If you have any questions about this Privacy Statement, feel free to contact us via the contact form on our website.